Business Telephony (Cloud PBX & SIP Trunking)

We deliver carrier-grade telephony for companies of any size — from a single professional number to multi-site contact centers. Interconnect deploys Cloud PBX and SIP trunking with HD voice, smart IVR, queues, call recording, analytics, and seamless CRM/API integration.

Our platform is built for reliability and control: geo-redundant infrastructure, SBCs and QoS for crystal-clear calls, number management (DID/MNP), and transparent billing. You get predictable costs, SLA-backed uptime, and a telephony stack that scales with your growth across Greece and abroad.

Working challenge

Unstable call quality, dropped/one-way audio across offices and remote users.
Legacy on-prem PBX that is costly to expand and hard to manage.
Missed calls, long waiting times, no IVR/skills routing or callback.
No visibility: limited reporting, no agent KPIs, recordings scattered.
Fragmented numbering (DID/MNP), inconsistent international routing.
No CRM/Helpdesk integration, manual logs, weak audit trail.
Security exposure of SIP trunks, toll-fraud attempts, no SBC/rate limits.
Unpredictable billing and opaque voice costs.

Benefits with our service

Flexible Solutions

Cloud PBX and SIP trunks that scale from 1 user to enterprise contact centers. Local/international numbers, MNP, multi-site and remote work ready.

Telephony Consultancy

Assessment and design: QoS, SBC hardening, numbering strategy, migration plan (cutover with zero downtime) and cost optimization.

Messaging Add-Ons

Missed-call alerts, 2FA/OTP, customer notifications via SMS/Viber — API based with delivery tracking and analytics.

24/7 Support

NOC monitoring with defined SLAs. We track signaling, MOS, jitter/packet loss, routing quality, and handle incidents proactively.

We serve the best work

We combine operator-grade voice infrastructure with SBC protection, QoS and clear operational processes.
Lifecycle: Assess → Design → Pilot → Migrate → Operate.

Voice quality engineering — QoS on LAN/WAN/VPN, SBC hardening, codec policy, jitter/packet-loss & MOS monitoring.
Numbering & routing control — DID/MNP strategy, international routing quality, emergency/failover paths, cost optimization.
CRM & contact-center automation — IVR, skills-based routing, callback, screen-pop/click-to-call, reporting & analytics.

Typical outcomes: −30–60% call failures, faster time-to-answer, +10–25% agent productivity via smarter IVR/queue logic and CRM integration.

Questions about service

01. What SLA and response times does Interconnect provide?

Standard SLA is 99.9% monthly uptime with P1 response from 15 minutes, proactive incident notifications and post-incident reporting. Higher tiers are available for critical operations.

02. Can you port our numbers and manage international routing?

Yes. We handle DID allocation, number portability (MNP), emergency routing and cost-efficient international termination with quality controls and fraud protection.

03. Do you integrate with our CRM/Helpdesk?

Yes. REST webhooks and native connectors enable screen-pop, click-to-call, auto-ticketing, call-recording links and synchronized customer timelines.

04. How do you secure SIP and prevent toll fraud?

Session Border Controllers, rate limits, geo/ACL policies, encrypted signaling/media (TLS/SRTP), anomaly detection and spend caps with real-time alerts.