Business Platforms / Applications

We design and implement business platforms that connect telephony, CRM/ERP and analytics into one actionable system. From call-flow analysis and CTI (screen-pop, click-to-call, call logging) to automation, dashboards and API integrations — we turn communication data into measurable revenue and efficiency.

Our solutions integrate with leading CRMs and service desks, support omnichannel workflows (voice, SMS/Viber, email), and expose clean APIs & webhooks for custom logic. You get a unified customer view, real-time KPIs and reliable operations backed by Interconnect engineering and SLA.

Working challenge

Fragmented tools: telephony, CRM and ticketing are not connected.
No single customer view; calls/messages are not logged to accounts/cases.
Manual reporting; no real-time dashboards or agent KPIs.
No CTI: no screen-pop, click-to-call, auto-ticketing or recording links in CRM.
Limited automation (no webhooks/triggers), weak data quality and audit trail.
Security/compliance gaps for PII and call recordings (GDPR).
Legacy apps needed by the business are hard to deliver securely to remote users.

Benefits with our service

Unified Data & CTI

Screen-pop, click-to-call, auto-logging of calls/messages, recordings linked to customers, full timeline per account.

API & Integrations

REST API, webhooks, connectors for popular CRM/Helpdesk/ERP. Reliable data sync, number normalization, DID/MNP handling.

Automation & Analytics

Workflows for lead routing, alerts & SLAs, campaign triggers, dashboards & KPIs (ASR, AHT, FCR, conversion).

Security & Support

Role-based access, encryption, consent/audit tools (GDPR), documentation, training and 24/7 support with SLA.

We serve the best work

We combine operator-grade communications with business applications that are easy to use and measure.
Lifecycle: Assess → Design → Integrate → Launch → Optimize.

Data & process design: entity mapping, call-flow → CRM objects, tagging and SLA rules.
CTI enablement: screen-pop, click-to-call, auto-ticketing, recording links, disposition codes.
Automation & KPIs: webhooks/triggers, lead/queue logic, real-time dashboards and monthly reports.

Typical outcomes: faster time-to-answer, +10–25% agent productivity, +8–20% lift in conversion through better routing and analytics.

Questions about service

01. Do users need a VPN to access apps?

No. With RD Gateway over HTTPS you can securely publish RemoteApps without a site-to-site or client VPN.

02. How are licenses managed?

Windows Server plus RDS CALs (Per-User or Per-Device). We help size and optimize CAL usage, including mixed scenarios.

03. Can we use MFA and conditional access?

Yes. RD Gateway integrates with NPS/Azure MFA; we can enforce per-group or per-app policies.

04. How do you handle profiles and printing?

FSLogix profiles for speed/consistency; controlled redirection for printers/clipboard/drives with audit policies.

05. How is performance monitored?

We track logon duration, CPU/RAM/IO, session latency, app crashes; alerts and monthly reports are included in SLA.